Under New Management: How Leading Organizations Are Upending Business as Usual by David Burkus
My rating: 5 of 5 stars
David Burkus, in the afterword to his great book Under New Management: How Leading Organizations Are Upending Business as Usual, shares this quote from one of his interviewees: "Great leaders don't innovate the product, they innovate the factory!" And although this is definitely one of the traits shared by the leaders David profiled, I believe there is another, more critical underlying theme: trust.
David has outlined various practices that need to be upended in the new age of "knowledge workers" since as he points out, many of the old management practices were created for factory workers. Some of these practices are putting customers first, standard vacation policies, keeping salaries secret, noncompetes, performance appraisals, and inflexible org charts.
Doing away with these practices lead to more successful companies because in doing so, the leaders indicate that they trust their employees.
If you hire the right people, pay them fairly, treat them right and give them the tools and resources to succeed, you don't need to dictate how they work, how much time they can take off, or many other things that have become SOP in most companies.
This book is a must-read for anyone who manages or leads since it's a long-needed wake-up call and guide how to truly engage your staff and let them do their best work for you and your customers.